Returns & Refunds policy

Last Updated: 05 March 2026

Thank you for choosing our company for IT services. We are committed to providing high-quality digital solutions and maintaining transparent relationships with our clients. This Refund Policy explains the conditions under which refunds may or may not be issued for our services.

Because our services involve customized digital work, technical expertise, and time-based project development, refund eligibility depends on the stage of the project and the type of service purchased.

Nature of Our Services

Our company provides digital and IT-related services including but not limited to:

* Website design and development

* Software development

* Mobile application development

* IT consulting services

* Technical support and troubleshooting

* System maintenance and upgrades

* Digital product development

Most of these services involve custom development and professional time investment. For this reason, refunds cannot always be guaranteed once work has begun.

Eligibility for Refunds

A refund request may be considered under the following conditions:

1. Project Not Started

If a client has made a payment but the project has not yet started, the client may request a full or partial refund depending on administrative costs.

2. Service Delivery Issues

If the delivered service is significantly different from the agreed project scope or contract, the client may request a review and possible refund.

3. Mutual Agreement Cancellation

If both the client and the company agree to cancel the project before major development work has started, a refund may be issued.

4. Technical Limitations

In rare cases where a project cannot be completed due to unexpected technical limitations that cannot be resolved, the company may consider issuing a partial refund.

Partial Refunds

If a project has already started and some work has been completed, the client may only be eligible for a partial refund. The refund amount will be calculated based on:

* Work already completed

* Development hours spent

* Resources used during the project

* Administrative and processing costs

In such cases, the company reserves the right to deduct reasonable service charges before issuing any refund.

Non-Refundable Services

The following services are generally non-refundable:

* Fully completed website or software development projects

* Custom-built applications or systems

* Consulting sessions already conducted

* Technical support services already provided

* Digital products delivered to the client

* Domain registrations and hosting services purchased through third parties

* Maintenance or support plans that have already started

Once project files, software, or digital deliverables have been provided to the client, refunds will normally not be granted.

Project Cancellation

Clients who wish to cancel a project must submit a cancellation request through email or written communication.

Upon cancellation:

* Work on the project will immediately stop.

* Any completed work may remain the intellectual property of the company unless otherwise agreed.

* Refund eligibility will be reviewed based on the stage of the project.

Refund Request Procedure

To request a refund, the client must provide the following information:

* Full name

* Contact information

* Service or project purchased

* Payment confirmation or receipt

* Detailed reason for the refund request

Incomplete refund requests may take longer to process.

Refund Review Process

All refund requests will be carefully reviewed by our team. The review process may include:

* Reviewing the original project agreement

* Evaluating completed work and development progress

* Communicating with the client to resolve any misunderstandings

We always aim to resolve issues professionally and fairly.

Refund Processing Time

If a refund request is approved, the refund will be processed within 7 to 14 business days. The time required for the funds to appear in the client’s account may vary depending on the payment provider, bank processing times, or payment method used.

Dispute Resolution

If a client is dissatisfied with our services, we strongly encourage contacting us directly so we can resolve the issue quickly and professionally. Our goal is to maintain long-term client relationships and ensure client satisfaction whenever possible.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.

Clients are encouraged to review this policy periodically to stay informed about our refund terms.

Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us using the following details:

Email: manager@tricommerce.online